Bravo Shop Return Policy
With our simple returns process, you can shop online worry-free. If something doesn’t work out, you can send most items back within 30 days of delivery.
Start the return process within 30 days of receiving your item.
Product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibility of the customer.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
How to Return an Item
Contact us via bravoshop@cincinnatiopera.org or call (513) 768-5511 with your order number and reason for the return.
Defective Product and Returns Due to Our Error: If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Sending you replacement parts or accessories
Replacing the product or
Issue a refund
And we’ll also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply
Questions?
Contact us at bravoshop@cincinnatiopera.org or (513) 768-5511.